Hannaford app, website offline as parent company addresses security issue
Hannaford’s Website and App Out of Service Amid Cybersecurity Review
The Maine grocery chain’s online services are down following an internal network issue, though stores remain open and no evidence of data compromise has yet been found.
In the early hours of Tuesday, the Hannaford website and mobile app displayed messages that they were temporarily unavailable. Ahold Delhaize, the Dutch parent company that owns the Scarborough‑based grocer, said on Monday that it was dealing with an “internal network issue” and had taken some systems offline as a precaution.
“We apologize for the inconvenience and appreciate our customers’ patience and understanding,” said Caitlin Cortelyou, a Hannaford spokesperson, in a written statement Tuesday. The company added that it was “working to resolve the issue as quickly as possible.”
The shutdown affects only the chain’s digital channels; all 40 Hannaford stores across Maine remain open and customers can continue shopping in‑person. Online orders that could not be completed will be refunded automatically. Ahold Delhaize has not yet provided a timeline for when the website and app will be back online, but it said that teams are “working with urgency” and are beginning controlled relaunches of some systems.
The parent company also announced that it had engaged external cybersecurity experts and was “engaging with the appropriate authorities” as needed. As the investigation is still underway, Ahold Delhaize is not sharing further details that could compromise security measures. It added that, so far, there is no evidence that customer or employee data was compromised.
Under Maine law, a data breach that potentially exposed personal information would have to be reported to the Office of the Maine Attorney General. The office has not yet confirmed whether it has received any notification of the incident.
The incident follows a November 2024 breach that Ahold Delhaize reported had affected more than 95,000 Mainers—most of them current or former Hannaford employees—and over 2 million people worldwide. That earlier breach prompted a broader review of the retailer’s cybersecurity protocols.
Hannaford is part of one of the world’s largest food‑retail groups, which operates more than 2,000 U.S. stores under brands such as Stop & Shop, Food Lion and Giant Food. The company has not yet indicated whether the current issue will result in a formal breach filing. For now, Maine shoppers can still visit their local Hannaford stores while the company works to restore its online services.
